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Refunds and Cancellation

At Nook&Canvas, customer satisfaction is our top priority. This Refund and Returns Policy outlines our procedures and guidelines to ensure a clear understanding of our practices.

 

No Refunds, Returns, or Cancellations

We do not offer refunds, accept returns, or allow cancellations of orders. Each order placed with us is custom made according to individual specifications, and this tailored process begins as soon as an order is placed. We encourage our customers to review their choices carefully before placing an order.

 

Replacement Policy for Damaged Products

While we strive for perfection, we acknowledge that occasionally issues may occur. Our replacement policy is designed to address situations involving damaged products.

 

   a. Eligibility for Replacement

      - The replacement request is valid only for products received in a damaged condition.

      - A video proof of unboxing the damaged product is mandatory.

 

   b. Video Proof Requirement

      - Provide a clear, unedited video showing the unboxing and the damaged product.

      - The video should capture the entire unboxing process.

 

   c. Submitting a Replacement Request

      - Email us at [Customer Service Email] with the subject "Damaged Product Replacement Request.”

      - Attach the unboxing video and a detailed description of the issue.

      - Include your order number, purchase date, and contact information.

 

   d. Review and Approval Process

      - Our team will review your request and determine the eligibility for replacement.

      - If approved, we will proceed with sending a replacement.

      - Our decision on the replacement request will be final and binding.

 

Time Frame for Replacement Requests

Please submit your replacement request within 3 days of receiving the product.

Contact Information

For queries related to our Refund and Returns Policy, please reach out to our customer service team at support@nookandcanvas.com

 

Policy Amendments

Nook&Canvas reserves the right to modify this policy at any time. Changes will be posted on our website and effective immediately.

 

Thank you for choosing Nook&Canvas. We are committed to providing high-quality, custom-made products and exceptional customer service.

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